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Hotel Re-engineering

SERVICES | RE-ENGINEERING

Hotels are facing three trends that adversely affect their organizational structure, namely increasing competition, increased demands by guests and the introduction of information technology. The solution is to change the organizational structure of the hotel through reengineering, where departmental tasks are arranged into business processes. This may be accomplished by identifying the process objectives, understanding the present process, benchmarking, reengineering the process and implementing the process.

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